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MINERVADERM.COM  ("WE/US/OUR") - Terms and Conditions of Purchasing Our Products

1. Agreement

By using the Website ( you agree to be bound by these Terms. This agreement is to be considered with all statements together. This website owned and operated by Minerva Derm L.L.C-FZ company in United Arab Emirates. 

2. Amendments

2.1 We reserve the right to amend these Terms at any time, and any changes will be communicated to you by an appropriate statement on the Website. It is your obligation to keep an eye out for any potential changes. After we have made such a notice, the modifications will apply to the usage of the Website.

2.2 If you do not agree to the amended Terms, you should not use the Website any longer. If you continue to use the Website after the change takes effect, your use of the Website indicates that you agree to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you, and you agree that we will not be liable to you for any such modification or withdrawal.

3. Registration

3.1 You represent and warrant that the personal information you give when registering is true, accurate, current, and complete in all respects, and that you are not impersonating another person or entity. 

The items purchased on this site are solely for personal and domestic use and are not for resale. Any changes to your personal information will be instantly notified to us by e-mailing or calling our customer service specialists at: e-mail address: and tel: 0527832682.

3.2 The terms and conditions under which We sell you, the consumer ("You"/"Your") with items (the "Products") specified on the following website: (the "Site").

3.3 Minerva Derm L.L.C-FZ is incorporated in the UAE under company number 2200722. Any contract for any Products purchased on the Site shall be between you and Minerva Derm L.L.C-FZ.

3.4 Before purchasing any Products on the Site, please read these terms and conditions carefully. You should be aware that by purchasing Products, you are agreeing to be bound by these terms and conditions, and you should keep a copy for your records.  

Your Present Situation:

3.5 You agree that:  You are legally competent of entering into binding contracts, and you are at least 18 years old by purchasing Products through Our Site.

3.6 You will receive an e-mail from us shortly after placing a purchase, which will include an invoice for the products you have ordered. Please keep in mind that this does not imply that your order has been approved. An order from You is an offer to buy Products from Us. All orders are subject to our approval, and the contract ("Contract") is only established after the items are dispatched.

3.7 Only the Products that We have sent will be covered by the Contract. We shall not be obligated to provide any additional Products that were part of Your purchase.

3.8 We are under no duty to fulfill the Products ordered after receiving an order. Once an order has been placed, no alterations or additions may be done. Unless there are unusual circumstances, products will be sent within 48 hours of the order being placed on the site.

3.9 You will be notified by email when your order has been dispatched. Details of the products we have sent you will be listed in the email. 

3.10 From the moment the Products are delivered, they are at your risk. 

3.11 Ownership of the Products passes to You only when they are delivered to the address you specified when placing your order.

4. Payment and Return 

4.1 The pricing of any Products will be as displayed on the Site from time to time unless there is an obvious error. These prices are exclusive VAT, but not shipping charges, which will be added to the total amount due. Prices are subject to change at any time, but any orders you have placed and that we have accepted prior to the date of the change will be unaffected. However, we will make every attempt to provide you with ample notice of any price increases. 

4.2 Payment for all Products must be made with a credit or debit card. MasterCard, VISA, and PayPal are all accepted means of payment. We will charge your chosen payment method before delivering items.

4.3 We retain the right to retry to process your credit or debit card payment within 48 hours if it is not completed successfully for any reason. If the payment is still unsuccessful, we will send you an email at least 48 hours before any future attempts to complete payment to the email address you supplied to us. You must cancel your order in advance if you do not want us to try to accept payment again. Prices are subject to change at any time without notice.

4.4 Each order may only have one discount code used. If you use more than one discount coupon in your cart, we retain the right to refuse or cancel your order.


4.5 Acceptance and availability of all orders are subject to change. If the products you bought are unavailable, you will be alerted by e-mail (or other methods if no e-mail address was supplied) and given the choice to wait until the item is back in stock or cancel your order.

4.6 This in no way excludes or limits Our liability: For losing life or personal damage caused by our negligence;  For fraud or fraudulent misrepresentation; or for any issue for which excluding, or attempting to exclude, Our responsibility would be prohibited.

5. Customer Rights

5.1  You have the right to cancel the Contract within seven working days of obtaining the products as a consumer. Unless You have waived this right by using the Products prior to the end of this seven-day period, You will get a promo code equal to the amount paid for the Product, in accordance with our refund policy. You must notify Us in writing by email at if you wish to cancel the Contract. We are here to help and solve the obstacle. 

6. Rights and Obligations

6.1 You may retrieve and display the Website's content on a computer screen, save such content in electronic form on disk (but not on any server or other network storage device), or print one copy of such content for your own personal, non-commercial use, as long as all copyright and proprietary notices are preserved. Any materials or content on the Website may not be reproduced, modified, copied, distributed, or used for commercial purposes in any way.

6.2 Some of the information or communications We transmit to You are required by law to be in writing. When you use our Site, you agree that your primary mode of contact with Us will be electronic. We will contact You through e-mail or publish notifications on the Site to provide You with information. You consent to this electronic mode of communication for contractual reasons, and You recognize that all contracts, notices, information, and other communications that We offer to You electronically meet with any legal need that such communications be in writing. This condition has no bearing on Your statutory rights.

6.3 We may deliver notice to You at the e-mail or postal address You provided to Us when you registered to become a registered user with Us, or at your updated data as stored on the Site under My Details. Notice is presumed received and duly served when it is placed on the Site, 24 hours after it is issued through e-mail, or three days after the date of posting of any letter. In demonstrating service of any notice, it will enough to show that, in the case of a letter, the letter was correctly addressed, stamped, and mailed, and that, in the case of an e-mail, the e-mail was sent to the addressee's designated e-mail address.

6.4 Products will be delivered to the address you submit to Us via the Site. Invoices will be issued to the e-mail address that You submit to Us via the Site.

6.5 Without our prior written agreement, you may not transfer, assign, charge, or otherwise dispose of a Contract or any of Your rights or obligations arising from it. 

We may transfer, assign, charge, subcontract, or otherwise dispose of a Contract, or any of our rights or obligations arising from it, at any time during its duration.

6.6 Our performance under any Contract is assumed to be stopped for the length of the Force Majeure Event, and We will have an extension of time for performance for the duration of that period, or we may elect to terminate the process.

6.7 If any of these terms and Conditions or any provision of a Contract is found to be invalid, unlawful, or unenforceable to any extent by any competent authority, that term, condition, or provision will be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.

6.8 These terms and conditions, along with any document expressly referred to in them, reflect our whole agreement in connection to the subject matter of any Contract, and replace any prior written agreement, understanding, or arrangement between us.

6.9 Any change to these terms and conditions must be agreed to in writing and signed by one of Our approved representatives.  The information and resources on these pages, as well as the terms, conditions, and descriptions appearing on them, are subject to change. We reserve the right to determine and accept your eligibility for certain Products. Any and all disputes between You and Us that are not resolved by these Terms and Conditions will be subject to the non-exclusive jurisdiction of UAE courts, and the Contract will be governed by UAE law. You must also follow the Site's Terms of Website Use and Our Privacy Policy, both of which are regarded to be binding. 

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